AmaBooking Application Privacy Policies
Operated by TT INFOTECHS PVT. LTD. (Bhubaneswar, Odisha). We maintain two dedicated mobile applications with tailored data security protocols: one for customers seeking certified home repairs, and one for verified master technicians fulfilling service requests.
AmaBooking: Home Services & Repairs
Package Name: com.amabooking.customer • Platform: Android & iOS
1 Overview & Scope
This Privacy Policy describes how TT INFOTECHS PVT. LTD. ("AmaBooking", "we", "our", or "us") collects, uses, stores, and protects personal data when you use the AmaBooking: Home Services & Repairs mobile application and web portal to browse home maintenance services, request on-demand repairs, record diagnostic problem videos, accept technician bids, and subscribe to Premier VIP memberships.
By installing, registering, or using the Customer App, you consent to the collection and processing of your personal information as described in this policy in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2 Information We Collect From Customers
Account & Contact Information
Full name, mobile phone number, email address, password hash, and customer profile details. Mobile numbers are verified via SMS OTP for account security.
Service Addresses & GPS Location
Physical service locations (house/flat number, apartment name, street, PIN code, and landmark) and precise/coarse GPS coordinates when searching for nearby technicians or requesting emergency home dispatches.
Diagnostic Problem Videos & Photos
Short 15-second diagnostic video recordings, appliance photos, and audio captured through your device camera/microphone to illustrate repair issues (e.g. AC rattling noise, water pipe leakage) for reverse auction bids.
Payment & Transaction Details
Order amounts, Razorpay payment reference IDs, payment status, invoice receipts, and cash-on-delivery records. We do not store complete credit/debit card numbers or CVVs; all card transactions are processed securely by Razorpay under PCI-DSS Level 1 compliance.
3 Mobile Device Permissions Requested
The Customer App requires specific runtime device permissions strictly to enable core service features. You can grant or revoke these permissions at any time via your device settings:
| Permission Name | Platform | Why It Is Needed (Purpose) |
|---|---|---|
| CAMERA | Android & iOS | To record 15-second diagnostic videos of broken appliances, water leaks, or electrical faults to receive technician bids. |
| RECORD_AUDIO | Android & iOS | To capture audio while recording diagnostic videos so technicians can diagnose appliance motor humming, AC grinding, or water dripping. |
| ACCESS_FINE_LOCATION | Android & iOS | To detect your current address for accurate technician dispatch and calculate realistic arrival times (< 45 mins). |
| READ_EXTERNAL_STORAGE / PHOTOS | Android & iOS | To let you select existing photos or pre-recorded repair video clips from your gallery. |
| POST_NOTIFICATIONS | Android 13+ & iOS | To deliver real-time technician arrival updates, quotes received, Arrival Security PINs, and job completion confirmations. |
4 How We Use Your Information
- Service Execution: Matching your repair requests with verified master technicians within your local cluster in Bhubaneswar.
- Two-Stage Security PINs: Generating automated Arrival OTPs and Completion Approval OTPs to guarantee safety before work begins and before funds are released.
- Reverse Auction Quotes: Sharing your diagnostic video and problem title with licensed service professionals so they can calculate competitive transparent quotes.
- VIP Pass Discounts: Automatically applying 10% to 25% membership discounts and waiving the ₹49 platform convenience fee on eligible bookings.
- Customer Support & Dispute Resolution: Reviewing recorded job sessions, technician stopwatch logs, and milestone photos if a service dispute is submitted.
5 Data Sharing & Third-Party Services
We never sell, rent, or trade your personal data to third-party marketing companies. Your data is disclosed strictly on a need-to-know basis to fulfill your bookings:
- Assigned Service Technicians: Once you confirm a booking or accept a quote, the assigned technician receives your name, service address, telephone number, and problem video.
- Payment Processors: We partner with Razorpay to process UPI, Credit/Debit card, and Netbanking payments under encrypted escrow protocols.
- Cloud Infrastructure: AWS/DigitalOcean data centers located in India ensuring all citizen data remains protected within national territory.
- Legal Requirements: We may disclose information if required by court order, law enforcement, or statutory regulations under Indian law.
6 Account Deletion & Data Erasure (Play Store Compliant)
In compliance with Google Play's Data Deletion Policy and India's DPDP Act, customers possess the absolute right to request the permanent deletion of their account and associated personal data at any time.
How to request complete account deletion:
- Inside the app: Go to Customer Portal → Profile & Security → Request Account Deletion.
- Or send an email to privacy@amabooking.com from your registered email address with the subject "Delete Customer Account".
Upon receiving your verified request, all personal identifiers, addresses, and uploaded videos are permanently purged within 7 business days, retaining only financial invoice records required by statutory tax and GST audit laws.
Grievance Redressal & Data Protection Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the contact details of the designated Grievance Officer for AmaBooking are published below: